What to Expect When You Place a Custom Order

Custom work is not the same as buying something off a shelf. There’s a process behind it and when clients understand that process everything goes smoother for everyone.

Here’s what to expect when you order from Studio 35.

Expect to provide details upfront.

The more information you give at the start the better your proof will be. Names spelled correctly, photos in high resolution, colors you actually want. Vague requests lead to extra rounds of revisions and longer turnaround times.

Expect a proof before production.

Nothing gets made until you approve it. That proof is your opportunity to catch anything that needs adjusting. Read it carefully. Check every name, every date, every detail. Once production starts changes are not always possible.

Expect a real turnaround time.

Custom work takes time. Most orders require at least two weeks from approval to delivery. Larger or more complex orders require more. If you have a hard deadline tell us upfront so we can let you know if it’s achievable before you book.

Expect to pay a booking fee.

All custom orders require a booking fee to begin. This secures your spot and covers the design time that goes into your proof. It is non-refundable once design work has started.

Expect quality.

Every order that leaves this studio has been reviewed before it goes out. We take that seriously because your moment is serious.

Custom orders are a collaboration. When clients come prepared and communicate clearly the result is always better. That’s not just good for us, it’s good for you.

Have a project in mind? Start with the contact form and let’s build something worth keeping.